Ordering Process
Ordering your orthotic
is a fast and simple process. Complete our prescription form and attach it with your casting impresstion. (Download
the rx form on the form page of this website).
Shipping and Handling
* Self-addressed mailing labels are also available.
* When shipping casts to the lab, we use Federal
Express pre-paid, first class mail pre-paid, or UPS.
* Pick-Up and delivery service is available in the Phoenix Metropolitan
area. For further information, please contact us.
Production
Time
Our production time is 7-10 working days from the time of arrival of the
cast in the lab. There will be a 25% additional charge on all rush orders.
Cast
Storage
Negative casts are stored at the labortaroy for 2 months from the date that
they are received for re-evaluations, adjustments, repairs, or fabrication of addtional pairs of orthotics devices.
Once the cast have been digitized they can be stored in the computer indefinitely.
Covers
and liners
A variety of lining and covering materials are available.
Covers: Vinyl, Leather, Plastizote, Suede, Poly-foam and Neoprene.
Linings: Poron, Poly-foam,
Vylite, and Plastizote.
Accommodations Available
We offer a complete line of accommodative pads and cut outs that you may need.
Warrany
adjustment and Remaking of devices
COL offers
an unconditional lifetime guarantee against normal use and wear on the orthotic device shell. There will be no charge
for replacement. There is an additional fee for adjustments and re-make requests if it does not coorelate with the orginal
prescription order. Any errors that were done by our laboratory will be changed and corrected at no additional charge
to you.
Outgrow
Program
The Outgrow Porgram covers patients up to 15 years of age, who can recieve
one free pair of orthotics as needed for outgrowth.
Repair Service
Our lab has the expertise to repair, customize , or modify orthotics originally fabricated
by other laboratories. Repair is billed according to actual work performed.
